Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping
Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping
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Terms of Service

 

This Service Policy applies to the Belonilta (hereinafter referred to as “we”) online store and outlines the rules and responsibilities associated with using our services and purchasing products.

1. Introduction and Scope

This Service Policy applies to all activities conducted on our online store, including browsing products, placing orders, managing orders, and communicating with us.

2. User Accounts and Website Responsibilities

Users are responsible for ensuring that the information they provide is accurate and complete.
We take reasonable steps to maintain the normal operation of the website but do not guarantee uninterrupted access under all circumstances.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory availability, and pricing information are accurate.
If discrepancies arise due to system updates or information adjustments, we reserve the right to correct such information within a reasonable scope.

4. Orders and Payment

Once an order is successfully placed and payment is completed, it will enter the order processing stage.
If order details require clarification or verification, we may contact you using the information provided.

5. Shipping Policy

We provide shipping services within Australia only.
After an order is successfully placed and confirmed, the order processing time is 1–2 business days.
Once dispatched, the estimated shipping time is 5–10 business days.

Orders placed and paid before 6:00 PM (Australia/Sydney time) will have processing time calculated from the same day.
Orders placed after 6:00 PM will have processing time calculated from the next business day.
Orders placed on non-working days will be processed from the next available business day.

Shipping fees are applied as follows:

  • Orders with a total value of AUD 100 or more (including AUD 100) qualify for free shipping

  • Orders with a total value below AUD 100 are charged a flat shipping fee of AUD 8.99

We arrange shipping services based on the order and provide tracking information after dispatch.
Shipping scope, carriers, and related arrangements follow the terms set out in the Shipping Terms.

For more details, please see Shipping Terms

6. Order Cancellation Policy

Orders may be cancelled before they enter the shipping process.
Cancellation requests must be submitted via email or phone and include the order number and relevant order details.

Once a cancellation request is confirmed, refunds will be processed within 1–3 business days and issued to the original payment method.
If an order has already been dispatched, cancellation is no longer available, and the matter should be handled in accordance with the Return & Exchange Policy.

For more details, please see Order Cancellation Policy

7. Return and Exchange Policy

Returns or exchanges may be requested within 30 days from the date the product is received, provided the applicable conditions are met.
Eligible situations include appearance issues, quality-related issues, noticeable odour or significant colour variation, incorrect items received, or return or exchange requests made without a stated reason within the allowed period.

After a return or exchange request is approved, the product must be sent back to the designated return address.
Once the returned product is received and inspected:

  • For returns, refunds will be processed within 1–3 business days and returned to the original payment method

  • For exchanges, replacement products will be arranged for shipment within 1–2 business days

Return and exchange procedures, cost responsibilities, and detailed conditions follow the terms set out in the Return & Exchange Policy.

For more details, please see Return & Exchange Policy

8. Dispute Resolution and Applicable Law

If a dispute arises in connection with the use of our services, both parties should first attempt to resolve the matter through communication.
The interpretation and application of this Service Policy follow applicable Australian legal principles.

9. Privacy and Data Protection

We value the protection of personal information and handle data in accordance with our established privacy practices.
Details regarding information collection, use, and user rights are outlined in the Privacy Policy.

For more details, please see Privacy Policy

10. Intellectual Property

All content displayed on the website, including text, images, and page layouts, is owned by us or used with proper authorisation.
Unauthorised use or reproduction of such content is not permitted.

11. Limitation of Responsibility

To the extent permitted, we are not responsible for service interruptions, delays, or information inaccuracies caused by factors beyond reasonable control.
This section does not affect rights that users are entitled to under applicable principles.

12. Changes to the Service Policy

We may update or revise this Service Policy as necessary based on operational requirements.
Any changes will take effect once published on the website.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the details below:

Address: 1226 S Williams St, Denver, CO 80210, US
Phone: +1 (562) 714-8067
Email: hello@belonilta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)