Order Cancellation Policy
This Order Cancellation Policy applies to orders placed through the Belonilta (hereinafter referred to as “we”) online store and explains the conditions and procedures for cancelling an order.
1. Order Cancellation Conditions
An order may be cancelled if it has not yet entered the shipping process.
Once an order has been prepared for dispatch or shipped, cancellation is no longer available under this policy. In such cases, please refer to the applicable return and exchange policy.
2. Order Cancellation Process
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Please contact our customer support team via email or phone to request order cancellation and provide the following information:
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Order number
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Proof of payment or related details
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Our customer support team will review your request.
If the cancellation is approved, we will notify you of the outcome and proceed with the refund arrangement.
3. Refund Processing
Once the order cancellation is confirmed, refunds will be processed within 1–3 business days.
The refund will be issued to the original payment method used for the order (such as bank card, Visa, or MasterCard).
4. Contact Us
If you have any questions regarding order cancellation or refunds, please contact us using the details below:
Address: 1226 S Williams St, Denver, CO 80210, US
Phone: +1 (562) 714-8067
Email: hello@belonilta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)