Refund Policy

 

This Return & Exchange Policy applies to all products purchased through the Belonilta (hereinafter referred to as “we”) online store and explains the applicable return and exchange arrangements.

1. Return & Exchange Period

Returns and exchanges may be requested within 30 days from the date the order is received.

2. Eligible Conditions for Return or Exchange

A return or exchange may be requested if any of the following conditions apply:

1. The product has visible appearance issues

2. The product has quality-related issues

3. The product has an odour or significant colour variation

4. The product received does not match the order details

5. Return or exchange requested without a stated reason

3. Return & Exchange Process

The following process applies to both returns and exchanges:

1. Contact us via email or phone to submit a request and provide the following information:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer support team will review your request.
   If approved, we will notify you using your contact details and provide the return address:

   Address: 1226 S Williams St, Denver, CO 80210, US

3. Return the product to the address provided and wait for us to receive the item.

4. Once the item is received, we will inspect it to confirm whether it matches the reported condition.

4. Exchange Arrangement

If an exchange request is approved after inspection, we will arrange shipment of the replacement product within 1–2 business days to the original delivery address.

5. Refund Information

After the return is confirmed and the product inspection is completed, refunds will be processed within 1–3 business days.
Refunds will be issued to the original payment method (such as bank card, Visa, or MasterCard).
If the refund is not completed within this timeframe, please contact us for assistance.
For additional details, please refer to the Refund Policy.

6. Shipping Cost Responsibility

1. If the return or exchange is due to appearance issues, quality issues, odour, significant colour variation, or incorrect items, the return shipping cost will be covered by us

2. If the return or exchange is requested without a stated reason, the return shipping cost will be borne by you

7. Responsibility Statement

• Returned items must match the details provided in the request and be reasonably packaged

• If the item does not match the reported condition upon inspection, the return or exchange request may be declined

• Damage caused by improper handling is not covered under this policy

8. Return Label

Each package includes a return label to assist with the return process when needed.

9. Contact Us

If you have any questions regarding returns or exchanges, please contact us using the details below:

Address: 1226 S Williams St, Denver, CO 80210, US
Phone: +1 (562) 714-8067
Email: hello@belonilta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)